Sordit lets you build human involvement directly into your Jobs and Routines, or instruct AI Agents to ask for help only when certain situations arise. People can review, approve and contribute to work alongside AI Agents, without having to supervise every step.
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A demonstration of people and AI Agents working together in Sordit.
Some business decisions should always be made by a person.
For example, imagine an AI Agent preparing a quotation for a customer.
The Sales Manager’s review is a planned Human Task. It happens every time the Job reaches that step, regardless of how confidently the Agent prepared the quotation.
If the manager requests changes, Sordit can send the work back to the Agent for revision.
You can also give an AI Agent explicit instructions about when to seek human assistance.
For example, you might ask an Agent to review customer orders and prepare them for fulfilment, with the following instruction:
Check each delivery address. If you can confidently verify or correct an issue using the available information, proceed. If an address remains unclear, ask the Operations Manager before continuing.
The Agent works through the orders independently. If every address can be verified, the Task finishes without involving anyone.
But if it encounters an address it cannot resolve, Sordit creates a Human Task asking the Operations Manager for clarification.
The Agent’s work pauses while it waits for a response. Once the manager provides the correct information, the Agent resumes the same Task and continues processing.
Sordit can also request human attention when an operational issue needs to be resolved.
Examples include:
These are different from planned business approvals. They allow the appropriate person to address an issue without requiring someone to continuously monitor every Agent.
As AI Agents take on more operational responsibilities, the way businesses organise work is changing.
Sordit is designed as an operating system for this evolving workforce, where people and AI Agents work together through shared Jobs and Routines.
People can remain responsible for important decisions and approvals, while AI Agents handle work they can complete independently. When assistance is needed, Sordit brings the appropriate person into the process and supports the continuation of work afterwards.
This allows businesses to organise work around responsibilities and outcomes, rather than treating AI as a separate tool that people must constantly supervise.
Keep exploring
Assign different AI Agents and staff members to Tasks within the same Job. Each Task has its own instructions, working environment and resources, while decisions control how the work moves forward, returns for revision or reaches completion.
Many business processes need to happen repeatedly, whether it’s responding to new sales enquiries, preparing orders for fulfilment or producing weekly reports. With Sordit Routines, you can automate these processes to run on a schedule or when something happens in your business.
Sordit works directly with ChatGPT and Claude, so there’s no need to switch to another built-in AI assistant or copilot. Simply connect Sordit to your preferred AI chat app and work with your 2IC to create and manage agentic workflows.